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Responsibilities:
- Handle customer inquiries via phone, email, and chat with in-depth product knowledge.
- Document and resolve account requests while educating on digital tools.
- Meet performance goals and escalate trends for improvement.
Skills & Abilities:
- Excellent communication and active listening skills.
- Strong customer focus and empathy.
- Proficiency in navigating multiple computer systems.
Experience:
- 2+ years in fast-paced customer service environments.
- High school diploma required; finance industry experience preferred.
- Salary range of $41,600 to $45,000 per year.
Protective Life
Protective Life helps protect customers against life's uncertainties by providing insurance and financial products. The company aims to protect the wellbeing of employees and their families with a broad benefits offering, including health, dental, vision, and financial wellness programs.