Enterprise Customer Success Manager (f/m/x) Germany

Your Mission:

• Fuel customer retention, growth, and satisfaction by deeply understanding our software products and building strategic relationships.
• Deliver impactful results that align with both our customers' goals and SPARETECH’s vision.
• Enhance internal processes, driving cross-functional collaboration, and representing SPARETECH at key industry events.

Bring Experience:

• Have substantial experience and a clear understanding of process design, CS models, and customer segmentation in mid-stage companies (post-Series A/B)
• Know how to reduce time-to-value, expand business, and maintain 90%+ retention rates and low churn in B2B SaaS Enterprise segment
• Have firsthand experience with manufacturing processes and know the manufacturing industry from the inside

You can expect:

• A remote-yes company, where you can decide every day whether you work from home, at our Stuttgart or Munich office, or at any Design Office in Germany
• A permanent employment contract, 30 days of vacation, and the opportunity to participate in the company's success through our VSOP program
• Modern hardware and the frame for a height-adjustable desk