Key Responsibilities:
- Provide courteous support for software and platform issues through various channels.
- Assist with hardware and software troubleshooting to resolve user challenges.
- Escalate unresolved issues to senior team members to ensure timely resolution.
Required Qualifications:
- Associate's or Bachelor's degree or equivalent relevant work experience.
- Excellent verbal and written communication skills with a strong customer-service orientation.
- Ability to work 9 am to 6 pm PST and participate in after-hours support as needed.
Work Environment & Culture:
- Position is 100% remote with no travel requirements, performed from a home office.
- Equip integrates Diversity, Equity, Inclusion, and Belonging into all aspects of its mission and operations.
- The company fosters a culture of respect and advocates for equitable access and representation.
Equip
Equip is a leading virtual, evidence-based eating disorder treatment program dedicated to ensuring accessible and effective care. The fully remote company is recognized for its strong outcomes, highly-engaged workforce, and inclusive culture woven with a deep commitment to diversity, equity, and inclusion.