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About The Role:
- Handle escalated tickets from parents and teachers
- Make independent judgment calls without a playbook
- Handle Trust & Safety escalations, which can include sensitive content
Core Responsibilities:
- Resolve escalated customer support tickets
- Investigate ambiguous situations and make sound decisions
- Communicate outcomes clearly and with care
Desired Experience & Skills:
- Strong written communication skills
- Judgment under ambiguity
- Comfortable working independently
Outschool
Outschool's mission is to inspire kids to love learning by offering flexible and engaging learning experiences. They connect learners with a global community through their online platform and have served over 1M passionate learners with more than $100M in annual bookings.