Engage with customers via email to address their inquiries and concerns.
Be a trusted guide and partner to thousands of teachers and parents.
Strive for 100% accuracy and satisfaction in every interaction and solution.
ClassDojo's goal is to give every child on Earth an education they love, starting with communication. Their flagship app connects K-8 teachers, children, and families globally and is used in over 95% of US schools, reaching over 50 million children in 180 countries with a team of around 200 people.
Provide prompt and successful resolution of support queries across multiple channels.
Manage escalations and interface directly with enterprise customers.
Maintain high levels of customer satisfaction (CSAT).
Espresa delivers a global and all-in-one experience for HR, people teams, and employees through its personal benefits platform. With a focus on Lifestyle Spending Accounts (LSAs) and a suite of wellbeing, recognition, and community solutions, Espresa empowers Great Places to Work®; they make heroes out of HR teams.
Providing best-in-class customer care by resolving escalated customer concerns in real-time.
Effectively managing customer objections and offering knowledgeable product support.
Taking initiative and ownership over the customer experience and facilitating smooth resolutions.
Resident creates a house of brands that focuses on quality materials, timeless style, and comfort. Since its founding in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America.
Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone.
Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience.
Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience.
Think Academy US is an education technology company providing K-12 extra-curricular learning services through science and technology. They foster children’s ability to think critically and strengthen their logic skills through innovative teaching techniques.
Act as a primary point of contact for customer inquiries across support channels.
Troubleshoot and resolve first-line issues with accuracy, empathy, and efficiency.
Own and manage escalated cases, including sensitive issues such as medical complaints, ensuring timely and appropriate resolution.
Roo's mission is to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. They have built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities, with over 20,000 veterinary professionals in their network.
Proven ability to de-escalate high-tension situations with empathy and poise.
Ability to navigate logistics-based challenges, including delivery windows, courier coordination, and location-based troubleshooting
Manage the full lifecycle of a resident’s issue, from the initial "where is my package" inquiry to the final delivery confirmation.
Fetch provides package delivery, valet trash, Fetch Market, and Fetch Storage. They operate in communities across the U.S. and are known for combining technology, logistics, and hospitality into one cohesive platform.
Respond to live chat and email inquiries, delivering clear, accurate, and timely support to patients and providers.
Troubleshoot common platform issues by following established workflows and guiding users through step-by-step solutions.
Identify when issues require escalation and route them efficiently to the appropriate internal teams.
Maple, founded in 2015, is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. They have an entrepreneurial culture and a growing network of 2,000+ healthcare providers.
Support customers (administrators, teachers, and families) across chat, email, and phone.
Troubleshoot product and usage issues, using available resources to identify root causes.
Communicate clear, accurate, and easy-to-follow instructions, ensuring customers can successfully take action
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are trusted by millions of educators and families every day. The team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.
Provide clear, kind, and empathetic answers to customer requests via email, chat, and phones.
Understand core functions of assigned products and meet or exceed production targets set by manager.
Contribute to documentation improvements by suggesting edits or additions, modeling company and team values.
Planning Center, established in 2006, supports over 90,000 churches worldwide, offering web and mobile products to facilitate communication, organization, and event coordination. Being an independent and debt-free company, they foster a remote work environment with tools like Asana, Slack, Notion, and Zoom, gathering thrice annually in Carlsbad, CA to strengthen team relations.
Responsible for handling technical and non-technical customer queries via telephone, chat, email and online forms within established response times.
Proactively support users of the ExamSoft and ProctorExam products ensuring problem resolution, system access, optimal system performance, and overall customer happiness.
Become a Subject Matter Expert on all ExamSoft and ProctorExam products and services.
Turnitin partners with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking. They are a global organization with team members in over 35 countries and experience a remote-first culture.
Serve as the first point of contact for inbound phone support, documenting detailed call notes and coordinating with internal teams
Manage HubSpot email queues across multiple products and user groups, ensuring all tickets are resolved within SLA
Provide real-time support via chat for Snapdocs’ RON product
Snapdocs is transforming the U.S. mortgage market by designing workflow software and AI-driven automation that connects lenders, settlement teams, notaries, and investors. They are backed by Sequoia, Y Combinator, and F-Prime and building for the long term.
Handle support tickets and customer issues, responding via live chat with clear communication.
Escalate effectively and collaborate with Product/Engineering to resolve issues.
Contribute to the knowledge base and internal documentation to reduce repeat work.
ScorePlay is an AI-powered media infrastructure for sports, automating content operations for major sports organizations. They are a 50-person team based in New York and Paris, growing rapidly with high retention and backing from top investors and athletes.
Deliver implementation support sessions and professional learning modules using a variety of formats.
Support customer onboarding and digital outreach initiatives; follow up with customers regarding product usage.
Ensure high levels of customer satisfaction through ongoing support; perform other related duties.
Breezy is a company that provides post-sales support and implementation guidance to educators (PK–5 Phonics & Math) and school partners. The company's culture encourages growth and values individuals who can drive customer success and satisfaction and have strong communication skills.
Champion customer success from onboarding through renewal.
Build deep partnerships with district leaders and educators.
Analyze data to uncover insights and craft strategies.
Edmentum is dedicated to tech-enabled learning solutions, ensuring all students have access to flexible learning environments Students and educators receive the tools they need to succeed. It's a remote-first organization committed to excellence, innovation, and customer satisfaction.
Manage and respond promptly to support tickets, ensuring transparent, human-centric, and efficient service.
Identify bugs, diagnose platform behavior, and escalate complex cases to our QA and Software Engineering teams, following up until resolution.
Identify patterns in user difficulties and suggest product enhancements based on daily feedback.
Wxrks' technology solves the complexity of managing translations at scale. With their context-first translation platform, localization managers, translation agencies, translators, and devs alike can translate, contextualize, and scale global experiences that get results, all backed by enterprise-grade hosting and security.
Support the research and investigation in tickets of the misuse of Turnitin products and take the appropriate action to validate and halt offending accounts.
Work with our Product usage analyst to understand the impact of essay mills and contract cheating to our products and provide feedback around emerging trends in the misuse of Turnitin.
Monitor and analyze internal misuse reports daily to identify anomalies, patterns, and unauthorized activities requiring further investigation.
Turnitin is a recognized innovator in global education, partnering with educators and institutions for over 25 years to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.
Own the communications workflow for all class launches.
Support the company's thought leadership efforts.
Drive ongoing proactive press outreach.
MasterClass is a streaming platform where the world’s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. They are a remote-first workforce with collaborative work spaces in San Francisco and Kitchener, Ontario, and employees in several U.S. states.
Own and manage high‑priority, business‑critical customer escalations through resolution.
Actively triage incoming critical cases and review long‑running incidents to determine next actions and risk mitigation.
Deliver clear, concise, and executive‑level written and verbal communications throughout the incident lifecycle.
Blueprint Technologies is a technology solutions firm headquartered in Bellevue, Washington. They are unified by a shared passion for solving complicated problems, and leverage cutting-edge technology to create additional revenue streams and new lines of business for their clients.
Provide expert guidance and personalized support to parents.
Address client inquiries about course offerings and teaching methods effectively.
Meet enrollment targets and improve resource conversion rates.
Think Academy US, a subsidiary of TAL Education Group, is an education technology company that provides K-12 extra-curricular learning services through science and technology. They aim to foster critical thinking and logic skills through innovative teaching techniques, serving over 6 million students weekly.
Actively conduct outreach via phone, text, and email daily
Successfully complete >100 outbound calls a day
Maintain 92% or higher customer satisfaction score
Bold is the leading healthy aging platform, offering personalized, evidence-based exercise programs for Medicare members. Innovative Medicare plans rely on Bold to deliver engaging, clinically sound exercise programs that members love to use and that achieve significant health outcomes.