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What You'll Do:
- Proven ability to de-escalate high-tension situations with empathy and poise.
- Ability to navigate logistics-based challenges, including delivery windows, courier coordination, and location-based troubleshooting
- Manage the full lifecycle of a resident’s issue, from the initial "where is my package" inquiry to the final delivery confirmation.
What You'll Need:
- High school diploma or equivalent; additional education in customer service or a related field is a plus.
- Proven experience in a customer service role, preferably in a support capacity.
- This role is a remote, work from home position; you will need a dedicated working area.
Fetch
Fetch provides package delivery, valet trash, Fetch Market, and Fetch Storage. They operate in communities across the U.S. and are known for combining technology, logistics, and hospitality into one cohesive platform.