Job Description
As a Customer Service Associate, you will build long lasting trusted relationships with customers through open and interactive communication. Responsibilities include providing accurate, valid and complete information to customer inquiries via outbound calls, emails, and social media, escalating where necessary. You'll also handle customer complaints, identifying appropriate solutions and alternatives within the established time requirements that result in resolutions. Maintaining and improving quality results by adhering to standards and guidelines, focusing on continuous process improvement by identifying and recommending improvements to processes is key. You'll also keep records of customer interactions, process accident records and file documents, resolving complex cases related to payments. This position requires you to work flexible hours days/ nights and on the weekends.
About Lime
Lime is the world's largest shared electric vehicle company that is on a mission to build a future where transportation is shared, affordable and carbon-free.