Account Manager

We’re seeking an experienced and highly self-directed Account Manager to lead our customer and partner engagement strategy across the globe. This fully remote role offers the opportunity to manage a robust portfolio of 700+ existing customers and a large pipeline of active leads across SMB, Mid-Market, Enterprise, and Channel Partner segments. You’ll be accountable for both revenue growth and retention, working closely with a regionally aligned Customer Engineer and reporting to a US-based leader. Your ability to influence stakeholders, orchestrate complex deals, and drive customer outcomes will be critical to success. Build and nurture client relationships, ensuring customer satisfaction and long-term retention. Act as a trusted advisor, understanding client needs and aligning them with our solutions. Identify upsell and cross-sell opportunities to drive revenue growth and increase account value. Manage renewals and contract negotiations, ensuring a seamless client experience. Address client inquiries, resolve issues, and proactively offer solutions to improve engagement. Stay updated on industry trends and competitor offerings to provide strategic recommendations to clients. Ability to prioritize tasks and manage multiple accounts effectively.