Source Job

$39,000–$62,000/yr
US

  • Provide first-level IT support via phone, email, and monitoring systems to ensure timely incident resolution.
  • Create, update, and manage incident tickets throughout their lifecycle while monitoring alerts and escalating per procedures.
  • Adhere to remote work protocols, using Avaya soft phone and Microsoft Teams for communication and collaboration.

IT Support Incident Management Customer Service Microsoft Office Analytical Skills

5 jobs similar to Service Desk Agent

Jobs ranked by similarity.

US

  • Support customers (administrators, teachers, and families) across chat, email, and phone.
  • Troubleshoot product and usage issues, using available resources to identify root causes.
  • Communicate clear, accurate, and easy-to-follow instructions, ensuring customers can successfully take action

Brightwheel is the largest, fastest growing, and most loved platform in early education. They are trusted by millions of educators and families every day. The team is passionate, talented, and customer-focused, with remote employees across every US time zone, as well as select offices in the US and internationally.

US

  • Perform detailed data entry, validation, and analysis for EHRM readiness assessments.
  • Maintain and manage SharePoint-based data systems and repositories.
  • Develop dashboards, reports, and visualizations to support program tracking.

Artemis ARC supports data-driven initiatives within Veterans Health Administration (VHA) Office of Healthcare Engineering & Facilities Programs (HEFP). They bring analytical capabilities and technical expertise to transform complex datasets into actionable insights.

$100,000–$100,000/yr
US Unlimited PTO

  • Develops and drives strategies to meet patient implant and revenue goals.
  • Supports implants and follow-up procedures and visits, providing troubleshooting and technical assistance.
  • Represents CVRx devices to cardiologists, hypertension specialists, and cardiac/vascular surgeons, ensuring their understanding of the clinical therapy.

CVRx pioneers unique therapies that harness the body’s natural systems, benefiting society and making CVRx a universal role model in healthcare. They value their commitments and overcome challenges through determination, collaboration and purpose.

$150,000–$175,000/yr
Global

  • Resolve hardware, software, access issues across all time zones.
  • Own and manage Google Workspace, Microsoft 365, and the Atlassian suite.
  • Responsible for IT onboarding and offboarding, provisioning, SSO, and access control.

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, their platform runs on-premises and in private clouds. They deliver secure messaging, file sharing, workflow automation, and project management. They are a remote-first, open-source company.

Europe Africa

  • Research, design, and implement new lending primitives and protocol improvements.
  • Write and review production Solidity code for smart contracts, prioritizing security and efficiency.
  • Lead end-to-end protocol initiatives from research through deployment, coordinating across teams.

Morpho is a leading Decentralized Finance (DeFi) lending protocol building an open lending network. It is a fast-growing company with a small, elite team of contributors, backed by top investors, and operates with a low-ego, collaborative culture focused on solving hard problems.