Learning & Development Lead (US)

Worker Operations is hiring a Learning & Development Lead to build the kind of training culture most companies only talk about. You’ll manage a team focused on one goal: turning core company values into actual behavior, fast, consistently, and at scale. You'll have autonomy, scope, and accountability. This role exists to build the team that teaches: Empathy as default Judgment as instinct Excellence as baseline Lead the L&D team to build onboarding, upskilling, and coaching programs that make our values practical, measurable, and repeatable. Develop managers and agents to deliver world-class service with empathy, curiosity, and critical thinking. Turn values into actions making speed, ownership, and feedback part of everyday behavior across Worker Operations. Design coaching systems that drive real-time improvement and reinforce excellence across teams. Create feedback loops that identify gaps quickly, test solutions fast, and measure performance with precision. Raise the standard not just for what people know, but how they show up. Every day.