IT Engineer 1

This role is for an IT Engineer 1 to join the global IT team. The department's main purpose is to ensure employees have the technical support and resources they need. This role's customers are the employees, and it works cross-functionally with the global IT team and the finance team. This role focuses on providing Tier 1 and Tier 2 helpdesk support, managing IT operations, and contributing to enterprise system improvements. Responsibilities include providing timely and effective resolution for customers’ computer and application issues. Managing the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs. Administering the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access. Work also involves collaboration with the global IT team and adherence to internal policies.