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About the Role:
- We are seeking a skilled Business Analyst to support the enhancement and expansion of our ServiceNow Employee Center Pro platform.
- This role focuses on gathering, validating, and translating business requirements into actionable outcomes that improve the employee experience.
Key Responsibilities:
- Partner with stakeholders across HR, IT, Facilities, Legal, and other functions to gather and document business requirements.
- Facilitate workshops, interviews, and surveys to understand current pain points and desired outcomes.
- Translate business needs into clear, concise user stories and acceptance criteria.
Qualifications:
- 3+ years of experience as a Business Analyst, preferably with ServiceNow or other enterprise platforms.
- Strong knowledge of ServiceNow Employee Center Pro, portals, knowledge management, and case management modules.
- Excellent communication and stakeholder management skills.
Sony Interactive Entertainment
Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand, delivering cutting-edge hardware and network services to over 100 million people. As a subsidiary of Sony Group Corporation, SIE is a dynamic technology company with a culture of innovation and excellence.