Customer Success

At Runway, the mission is to make business accessible and understandable to everyone, replacing traditional spreadsheets with a modern planning platform. This role involves leading customers through implementation, onboarding, and adoption, ensuring their success from setup through scale. You will conduct high-impact customer sessions daily, including hands-on modeling and training calls. You will also build and refine financial models and partner with internal product and success teams to improve the onboarding experience. The role is measured by speed to value, retention & engagement, and customer independence.