Product Support Specialist

As Vanta’s Product Support Specialist, you will help our Vanta customers by addressing their product support requests. You will work closely with other members of the Vanta Support, Engineering teams, Customer Success, Sales, Operations and SMEs to ensure we deliver a superior customer experience while adhering to our service SLAs. As a Product Support Specialist, you are the first line of support for our valued customers, and play a critical role in ensuring our customers take full advantage of the Vanta platform. You will be joining a team of highly motivated individuals and will contribute to maintaining a culture guided by our Vanta principles. You will provide product support to our customers through available channels (email, screen-sharing and chat) with timely responses and resolutions to their inquiries within the established SLAs. You will become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC2, ISO27001, PCI DSS, HIPAA, GDPR, etc), Trust Reports, and Risk Management solution.