Implementation Manager

Lead enterprise and commercial customer implementation projects, gathering requirements, testing solutions, and working with Solution Architecture, Product, and Engineering to set plans and timelines against customer outcomes. Lead post-launch account support with key accounts including delivering ongoing services, and investigating issues. Manage complex project plans spanning multiple external and internal teams. Move projects forward towards strong business results. Streamline future implementations with process improvements. Collaborate with stakeholders across the customer organization; including technology, marketing, ops, finance and others to help them realize their vision for branded resale. Collaborate with key internal stakeholders to ensure we deliver high quality outcomes while maintaining timelines, identifying risks and finding solutions.