Director, Customer Success

SmarterDx is seeking a Director, Customer Success who can help our customers thrive. In this role, you will manage a portfolio of existing, “live” customers on the SmarterDx platform, develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives. You will partner with the VP of Customer Success to develop team tools, templates and processes and coordinate with internal teams to resolve customer issues.

This role also requires monitoring client performance, reporting on financial impact to customer executives, driving product expansion, and working with sales to execute renewals. It includes delivering customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements. The position is fully remote within the US.