Job Description
Reporting to the Senior Director of Customer Success, the Customer Success Manager (CSM) will serve as a primary point of contact for a designated portfolio of customers. This is a Sales role focused on post-sales engagement, with particular emphasis on driving customer success within our direct customer accounts as well as enabling our partners and supporting partner-managed accounts, enabling upsell and cross-sell opportunities, supporting service performance, managing renewals, and enhancing the overall customer experience! The CSM will be responsible for maintaining and expanding revenue by proactively engaging customers, introducing new product developments, commercial initiatives, and showcasing the full value of the Megaport proposition. You will champion Megaport’s value proposition and help drive adoption across our ever-evolving portfolio of services, continually strengthening the customer's reliance on Megaport as a trusted infrastructure partner.
About Megaport
Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other.