Associate US Public Sector Renewals Manager

Collaborate with GitLab Account Executives, Customer Success Managers and extended team members to maintain and expand customer adoption in the US Public Sector & SLED Business; leveraging a renewal lifecycle framework, you will focus on seeking, mitigating and forecasting renewal risk. All while building rapport with customers via phone conversations and professional email correspondence. Create and manage quoting process in SalesForce, and ensure the operational workflow is completed through the Public Sector distributor and channel partners. Manage high level of daily outbound and inbound communications and activities with a laser focus on driving on time customer renewals to prevent contractual gaps from outreach, quote to final procurement. Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion. Accurately forecast opportunities via our SalesForce reports. Ensure customer issues are acknowledged and resolved within 24 hours.