Assistant Manager, Servicing Recoveries

The Assistant Manager, Servicing Recoveries role is responsible for leading day-to-day operations, overseeing staff performance, compliance, and quality standards and guiding specialized servicing functions within the Servicing Department. This role manages frontline agents and Senior SMEs, ensures SLA adherence, and manages escalations for complex or high-risk cases in Bankruptcy, Foreclosure, Mortgage and Probate. They partner with department leadership to drive process improvements, maintain regulatory compliance, and support team development to resolve systemic issues, drive process improvements, and support strategic initiatives. This role requires strong leadership, analytical, and problem-solving skills, with the ability to balance daily operational oversight and long-term departmental goals. By combining management responsibilities with deep operational knowledge, the Assistant Manager, Servicing Recoveries plays a key role in maintaining operational excellence, regulatory compliance, and team effectiveness, while contributing to the overall success and reputation of the department.