Job Description
The Client Success Lead is a strategic operational leader who delivers high-impact client outcomes in partnership with our senior Customer Success leaders for both Wheel’s top strategic accounts as well as driving client satisfaction in an independently managed client portfolio. In this role, the CSS directly supports Strategic Account Managers (SAMs) with operational execution across select key accounts—including reporting and analysis, internal coordination, issue resolution, and contributing to multi-year growth strategies—while also owning the day-to-day success of their own client portfolio.
The Client Success Lead also blends advanced operational expertise with direct client management responsibilities. This role is pivotal in driving scalable success for Wheel’s largest accounts by partnering deeply with SAMs and delivering excellence across a self-managed portfolio. It is also a strong development path for those interested in advancing to Strategic Account Management. The role reports to our Director of Client Success with the support of the Vice President of Customer Success.
About Wheel
Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale.