Customer Success Representative

As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. This is a remote position, prefer to be located in the Rocky Mount, VA area. Customer Support: Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience. Account management: Ensure leadership and sales team members are informed of pertinent activities related to each customer account. Monitor orders using routine exception reports and intervene as necessary to ensure smooth processing and maximum customer satisfaction. You will also provide customers with accurate information regarding pricing, market conditions, and product updates. Assist customers with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing. Additionally, you will offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary. You'll partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration. You will also assist with training sessions for CSRs focused on enhancing soft skills, product knowledge, and system proficiency.