Director, Customer Onboarding

Reporting to the VP, Customer Success, the Director, Customer Onboarding will lead the strategy, execution, and evolution of one of the most critical customer-facing functions. You will be accountable for delivering a world-class onboarding experience that accelerates time-to-value and drives activation, retention, and revenue growth for new customers. You will oversee a growing team of onboarding specialists and managers, with responsibility for outcomes including activation, net revenue retention, and customer engagement. Works cross-functionally with Product, Sales, Revenue Operations, Enablement, and Support to deliver a seamless and scalable customer journey. Responsibilities include leading, coaching, and scaling a high-performing Customer Onboarding team. Establishing clear roles, development paths, and performance frameworks for ICs and managers. Fostering a culture of ownership, accountability, and continuous improvement.