Head of Implementation

The Head of Implementation will report directly to VP, Customer Success and is responsible for setting the strategic and operational direction of our team while scaling onboarding and implementation practices across segments. This role will drive measurable improvements in customers' time to value by creating deployment efficiency, driving product adoption, increasing satisfaction and long-term growth. The Senior Director sets the function’s strategic direction, oversees operations, drives successful delivery, and develops a high-performing team to achieve impactful results. You will define and drive the strategic vision for implementation and professional services, build, lead, and mentor a cross-functional team, and develop and manage team KPIs. You will also oversee delivery of implementation projects, ensuring they meet scope, timeline, and quality standards and foster a customer-first mindset focused on long-term success and ROI.