Jr. Customer Success Manager

The Jr. Customer Success Manager (CSM) will ensure that the client's journey from project start to completion fulfills expectations and realizes the value of the client’s investment in Lightcast’s Professional Services. This role involves looking for opportunities for project expansion, cross-sales, and repeat business to retain and grow revenue. The Jr. CSM will work closely with the Sales team to bridge the gap between the sale close and the project start. The Jr. CSM will work with external and internal clients to ensure client communication and processes adhere to Lightcast’s standards, build strong, long-lasting customer relationships through regular communication and proactive support, and coordinate and help solve client or internal challenges to meet client expectations for projects. They will also discover opportunities for project expansion and engage with current and former professional services clients to develop future opportunities and repeat business.