Renewals Manager

As a Renewals team member, your main responsibility is to oversee client renewals, renew existing licenses, discover growth opportunities, and ensure high customer satisfaction to minimize churn. This role involves understanding customer needs, building strong relationships, and staying current on Asana’s pricing and packaging. You will secure renewal contracts in advance of expiration to protect revenue and engage decision makers to identify customer requirements, budget, and approval processes. Maintain and report an accurate rolling 150-day forecast, analyze renewal data to identify trends. Manage the quote-to-close processes for all renewals within an assigned territory. Identify risk early and navigate complex customer requests by effectively partnering with cross-functional groups. Contribute to the design and implementation of efficient renewal processes.