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Role and Responsibilities:
- Act as first point of contact for customer IT and business application queries.
- Investigate, process, and document application defects with R&D collaboration.
- Handle escalations, take ownership of complex issues, and keep customers updated.
Qualifications and Skills:
- Strong communication and analytical skills with fluency in English.
- Financial/accounting background preferred; common knowledge of Microsoft technologies.
- Exceptional customer-facing skills and ability to manage time and prioritize.
What We Offer:
- A culture built on trust and accountability with freedom to make an impact.
- Flexible Leave Paid Time Off policy and remote working opportunities.
- Growth opportunities, talented colleagues, and a commitment to sustainability.
Unit4
Unit4 is a cloud ERP company with over 40 years of heritage, focused on redefining enterprise resource planning for mid-market people-centric organizations. It is an agile, fast-growing company that values trust, accountability, and a people-first culture, offering global wellbeing days and flexible leave.