Customer Performance Manager

What you'll do:

• Own the recurring cadence for a book of live customers: weekly touchpoints, QBRs, monthly value reports, training and follow-ups.
• Configure new Trig instances with customers: jobs, objectives, lifecycle stages, signals and value drivers through hands-on workshops.
• Own first-90-day success for new customers: kickoff → configured → first value → steady cadence.

Who you are:

• 4+ years in B2B SaaS customer success or account management with real ownership of a book: renewals, health, expansion.
• A builder on a CS or automation platform (Gainsight, ChurnZero, Totango, HubSpot or similar) - you've configured health scores, journeys and playbooks yourself.
• Commercially comfortable: you've carried or directly influenced a revenue number and can talk money with a customer.

Success looks like:

• 90 days: you own the full live-customer cadence solo and co-run every new go-live.
• 6 months: you've surfaced and packaged at least two qualified expansion opportunities being worked with sales, and value realisation is current and quantified for every live account.