Own a portfolio of Enterprise accounts and build proactive, outcome-driven strategies that deliver measurable value for retention and expansion.
Collaborate with your Sales counterpart to co-create SMART goals and track progress rigorously, demonstrating quantified impact.
Identify risks early through engagement signals and develop mitigation plans in partnership with the account team.
Conga provides commercial operations software to unify pricing, quoting, contracting, and rebates so companies run as connected, smarter businesses. With over 10,000 customers, including more than half of the Fortune 100, Conga fosters a community where colleagues thrive and innovation is encouraged.
Own and grow a portfolio of mid-market customers, acting as their trusted strategic partner.
Lead onboarding, adoption, business reviews, and success planning to help customers maximize value.
Identify expansion opportunities and lead commercial conversations including renewals and growth.
Go1 helps organizations deliver learning and development in more relevant, timely, and effective ways. From a small startup to a global brand, they have grown by solving hard problems, embracing ambiguity, and never standing still, with a remote-first culture and team events.
Own the customer experience including adoption and value of Appspace, customer satisfaction, and retention.
Drive subscription renewal and expansion processes while collaborating with sales and marketing teams.
Serve as customer advocate, resolve questions, deliver training, and escalate technical support tickets as needed.
Appspace creates better work experiences for people everywhere through a flexible work culture and global office locations. The company offers a casual dress environment, remote work opportunities, and focuses on helping employees enjoy their work and build lasting connections.
Own and facilitate onboarding and training of new customer accounts with a focus on early value demonstration.
Drive net revenue retention by monitoring health signals and intervening early to prevent churn.
Conduct EBRs and strategic planning sessions to cultivate relationships and highlight value for VP/C-Suite stakeholders.
Capsule builds an AI-powered video editing tool for modern teams to scale video production. It is a Series A startup with a remote-first culture, backed by top-tier investors behind Webflow, Figma, Slack, and Replit.
Own a portfolio of customers end-to-end, from onboarding through renewal and growth, with real accountability for outcomes.
Connect product adoption to meaningful business value, not just usage metrics.
Manage complex relationships with multiple stakeholders across revenue, marketing, and operations.
1mind builds AI Superhumans that transform B2B sales by qualifying leads, running demos, handling objections, and onboarding customers 24/7. Backed by $40M from Battery Ventures, the company is a remote-first team of builders working at the intersection of AI, product, and GTM innovation.
Own renewal and expansion strategy for a portfolio of accounting firms, driving measurable value realization and net revenue retention.
Serve as a strategic advisor to executive stakeholders, diagnosing workflow inefficiencies and aligning product capabilities to firm-level improvements.
Proactively identify churn indicators through behavioral data and health metrics, and develop structured save plans with clear ROI articulation.
Karbon is the global leader in AI-powered practice management software for accounting firms. We are well-funded, ranked #1 on G2, Great Place To Work® certified, and on Fortune's Best Small Workplaces™ List.
Serve as the primary strategic contact for assigned customers, building deep relationships with revenue leaders and operations.
Drive adoption and value realization by creating and executing onboarding and rollout plans that accelerate time-to-value.
Lead the end-to-end renewal process, partnering with Sales and Legal to maximize retention and capture expansion opportunities.
Airspeed provides an AI Revenue Orchestration Platform that turns customer interactions into actionable insights. With 100+ SaaS customers and 90%+ adoption, Airspeed is a lean startup with a high-performance, detail-oriented culture.
Own the customer relationship from post-sale through renewal and expansion, serving as the primary point of accountability for customer engagement, health, and value realization.
Lead renewal motions directly, including early conversations, value narrative development, commercial negotiation, and retention discussions.
Identify expansion opportunities tied to real customer needs, including new teams, use cases, and broader platform adoption.
Appcues is building the future of customer lifecycle engagement. As a remote-first company with a global team, they offer transparency, collaboration, and meaningful ownership, with a fast-paced culture and commitment to excellent customer experience.
Lead and unify the post-sale customer experience across INNERGY ERP and Microvellum CAD/CAM.
Own the Customer Success operating system including service model design, tooling, and performance management.
Drive adoption, retention, expansion, and long-term customer value across all products and regions.
INNERGY transforms the woodworking industry with cloud-based ERP software for custom manufacturers. Founded in 2016, they are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving real-world problems.
Build strong relationships with customers and drive product adoption to ensure satisfaction and retention.
Develop mutual value plans and identify expansion opportunities with Account Management partners.
Proactively identify account risks and collaborate with internal teams to optimize implementations.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.
Serve as the primary post-implementation relationship owner for a portfolio of Microvellum and INNERGY Engineering customers.
Drive customer adoption through strategic business reviews, success planning, and proactive engagement.
Partner with Technical Support and Professional Services to coordinate issue resolution and advocate for customer needs.
INNERGY is transforming the woodworking industry with purpose-built, cloud-based ERP software designed exclusively for custom manufacturers. Founded in 2016, we are a globally distributed team of 200+ professionals united by deep software expertise and a shared passion for solving meaningful, real-world problems.
Lead the post-sale customer journey for Enterprise accounts, driving measurable adoption and retention.
Partner with engineering stakeholders to align product usage with business outcomes and ROI.
Collaborate with Sales and Customer Engineering to execute onboarding, growth, and renewal strategies.
CoLab is a design engagement platform that helps engineering teams bring life-changing products to market faster. It is a high-growth company with a collaborative culture, serving large engineering organizations worldwide.
Own growth strategy for SMB customer portfolio, identifying expansion opportunities and increasing product adoption.
Leverage data, AI tools, and proactive outreach to discover growth potential and engage customers.
Partner cross-functionally with Sales, Customer Success, and Revenue Operations to drive scalable customer success programs.
Nylas provides APIs for developers to integrate email, calendar, and contacts into applications. Supporting over 100,000 developers and 900+ companies globally, they foster a culture of innovation and collaboration across sectors.
Own the post-sales experience by defining service standards, escalation protocols, and onboarding playbooks across all segments and motions.
Build the Voice of Customer engine by synthesizing CSAT, NPS, churn signals, and feedback into actionable insights for Product, Support, and CS.
Make customers successful faster by designing a scalable enablement program with content, certification paths, and self-service resources that reduce time-to-value.
Backblaze is the object storage leader, providing a low-cost, high-performance alternative to AWS S3, GCS, and Azure Blob. We crossed $100M in ARR, went public in 2021, and now serve over 500,000 customers, from solo developers to Fortune 500 enterprises, with a culture focused on scaling deliberately.
Drive tangible value and ROI for Sitetracker customers, directly contributing to their retention and growth.
Own strategic relationships with enterprise customers, developing comprehensive success plans that articulate business value.
Proactively assess customer health, diagnose issues, and collaborate cross-functionally to prevent churn and enhance experience.
Sitetracker provides software solutions for managing infrastructure projects, helping customers track and optimize their deployments. The company fosters a high-performing, dynamic culture with a focus on customer success and growth.
Own a portfolio of 12-15 complex B2B accounts ($100K-$300K ARR) and lead executive onboarding to align stakeholders on goals.
Build deep relationships with executive sponsors, drive product adoption, and progress expansion opportunities with Account Executives.
Use customer data for high-impact QBRs and act as a trusted advisor to deliver measurable business value.
Clutch is a revolutionary vertical SaaS company backed by Andreessen Horowitz that empowers Credit Unions to become FinTech lenders. With a team of 10+ in Customer Success, the culture is high-trust, high-accountability, and values progress over perfection.
Manage strategic client relationships across ownership groups to drive long-term value.
Lead business reviews and ensure client health scoring to mitigate risk and identify growth opportunities.
Own retention and net revenue retention targets, collaborating cross-functionally.
Fetch provides package management solutions for multifamily properties, enhancing resident experience. They are a remote-first company with a focus on innovation and customer success.
Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
Own the customer lifecycle from onboarding to adoption, renewals, and growth.
Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.
Manage a high-volume portfolio of customers through a tech-touch first engagement model to drive product adoption and retention.
Monitor and act on customer health signals to proactively mitigate risk and drive adoption using tools like Planhat.
Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 clients including 84% of the Fortune 500 and has signed the CEO Action for Diversity & Inclusion pledge, fostering an inclusive culture.
Lead Customer Success projects and team development, ensuring effective delivery of objectives and outcomes.
Define, implement, and continuously improve customer lifecycle processes and engagement touchpoints.
Manage key customer relationships, drive product adoption, and act as escalation point for complex situations.
Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, they offer a purposeful, fast-moving career with a culture that values curiosity, courage, and commitment.