Source Job

• Install and optimize hardware/software/network products, perform maintenance and repairs, and resolve product performance issues.
• Train customers on preventive maintenance, configurations, and effective system use.
• Develop innovative application solutions across various market segments.

Agilent Technologies Inc. is a global leader in laboratory and clinical technologies, passionately bringing great science to life. With 18,000 employees worldwide, they provide advanced instruments, software, and consumables, supported by skilled teams, fostering a dynamic and inclusive workplace celebrating diversity and innovation.

• Respond to customer inquiries and direct them to the appropriate expertise within the Library Team.
• Coordinate library design input from customers and ensure the design data supports their needs.
• Prepare and distribute quotes for libraries and related business, maintaining an up-to-date database.

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA, enabling advancements in healthcare, agriculture, industrial chemicals, and data storage. They provide precision at a scale that is otherwise unavailable to their customers.

• Ensuring technology transfers and harmonization of analytical procedures.
• Supporting optimizations, robustness, and scalability of analytics.
• Supervising all analytical procedure-related activities including relevant training.

Miltenyi Biotec develops cutting-edge science and technology to empower biomedical research and personalized medicine. More than 4,700 experts from over 50 countries contribute to their sustainable success, fostering a creative working environment driven by pioneering spirit.

• Manages central laboratory and specialty vendors across clinical trials.
• Provides support for sample related matters to clinical study teams.
• Assists with vendor selection and oversight.

Parexel is a leading global clinical research organization (CRO) providing insights-driven Clinical and Consulting solutions to the world’s life sciences industry. Our professionals worldwide work in partnership with biopharmaceutical leaders, emerging innovators and sites to design and deliver clinical trials with patients in mind.

• Develop, solve, and review advanced biology problems with real-world relevance.
• Apply expertise in genetics, biotechnology, bioinformatics, or related areas to design complex problem statements.
• Collaborate asynchronously with AI researchers and domain experts to enhance AI model reasoning.

Alignerr partners with the world’s leading AI research teams and labs. Alignerr's mission is to build and train cutting-edge AI models.

• Respond to customer inquiries and maintain records.
• Monitor the status of biopharma commercial projects in real-time.
• Develop a biopharma menu of services with accurate pricing to support customer quotes.

Twist Bioscience synthesizes genes from scratch, known as “writing” DNA, providing precision at a scale that is otherwise unavailable to its customers. They serve people who are changing the world for the better in industries such as healthcare, agriculture, chemicals and data storage.

• Provide first-line remote technical support for Growth Direct™ system robotic, software, imaging, and microbial related issues.
• Manage customer complaints per SLAs, Escalation Processes, and with Technical Service Engineer coordination as needed.
• Case management within the Customer Relation Database, inputting pertinent information that includes date stamps, symptoms, investigation details and the resolution.

Rapid Micro Biosystems creates innovative products for fast and accurate detection of microbial contamination in the manufacture of pharmaceuticals, biologics, biotechnology products, medical devices, and personal care products. They are headquartered in Lexington, Massachusetts with R&D and manufacturing operations in Lowell, Massachusetts and field offices in Germany, Switzerland, and Singapore.

Provide pre-sales support for workflow automation solutions. Be the technical expert to translate customer pain into requirements for Unchained automated workflow capabilities. Work with sales, engineering and field service to scope workflow solutions.

Unchained Labs is building the next cool life sciences tools company, and the automated workflow instruments fit directly into that mission.