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Customer Focus
Installation & Customer Training:
- Travel to customer sites to unpack, install, and calibrate 3D printing systems.
- Conduct structured on-site training sessions and live demos for new and existing customers.
- Ensure customers are fully capable of operating and maintaining the equipment.
Break-Fix & Maintenance:
- Act as a rapid response resource for customers facing downtime, traveling on short notice for urgent repairs.
- Perform scheduled preventative maintenance within the 90-day target window.
- Diagnose electromechanical issues to achieve single-visit resolutions.
Logistics & Reporting:
- Independently manage a complex travel schedule including flights, trains, and hotels.
- Submit expenses on time and maintain meticulous records in Salesforce.
- Execute a high volume of visits to maximize customer satisfaction.
Formlabs
Formlabs develops 3D printing technology for industries worldwide. The company is a double unicorn valued at over $1B with a culture of hands-on innovation and building.