Senior Director of Partner Success

This is an opportunity to lead the Partner Success team at Mantra Health, driving retention and expansion while ensuring customer growth and success. The Senior Director will establish trusted advisor relationships with partners, coach CSMs to identify growth opportunities, and define KPI dashboards. The role involves improving customer engagement strategies, championing CRM adoption, and providing leadership and guidance to the Partner Success Team, as well as day-to-day people management. The role includes leading weekly meetings, acting as an escalation point, and improving account risk monitoring systems. Travel for customer visits and internal meetings is required, approximately a few days per month. They'll also be responsible for providing leadership and guidance for the Partner Success Team, as well as day-to-day people management. They will lead weekly meetings to ensure up-to-date enablement of the team. Act as an escalation and de-escalation point for your team, internal cross-functional stakeholders, and Mantra Health’s partners.