Job Description
As Pharmacy Communications PM, you’ll be the nerve center connecting our company and our partner pharmacies, turning noise into signal and friction into speed. Are pharmacists getting what they need? Is our patient support team unblocked? Is every ticket closed on time? Responsibilities include triage all inbound pharmacy messages, assign owners, set priorities, and enforce SLAs. You will be drafting and sending outbound updates, maintaining real-time visibility, hosting weekly stand-ups to review open issues and upcoming changes, and coordinating "voice of pharmacy" feedback loops with Product and Compliance so platform updates land smoothly.
Additionally, you will create and maintain macros, checklists, and SOPs that empower reps to respond accurately and fast. Train new hires and run quarterly refresh sessions. Build Looker/Intercom dashboards, surface trends, and propose roadmap items or staffing adjustments. Lead post-mortems on high-severity incidents and track action items to closure.
About Winona
Winona is one of the leading telemedicine companies providing HRT for women in menopause, with technology, pharmacies, and physicians all in-house.