Develop definitional protocols to identify trust-breaching customer experiences and recommend optimal response strategies.
Establish processes for monitoring trust-breaching incidents and prepare periodic reports to leadership.
Design Trust Policies to govern marketplace participation and develop internal training processes.
ezCater is a food for work technology company in the US, connecting workplaces to over 100,000 restaurants nationwide. They provide flexible and scalable solutions for employee meals and manage food spend, backed by 24/7 customer service. They are backed by top investors and values work/life harmony.
Investigate networks of potentially fraudulent accounts using internal tools and data analysis
Make decisions on account suspensions based on evidence and established guidelines
Identify third-party platforms where our services are being resold without authorization, and draft and submit complaints / takedown requests
Runway is building AI to simulate the world through merging art and science. The company believes that world models are at the frontier of progress in artificial intelligence and consists of creative, open minded, caring and ambitious people who are determined to change the world.
Own risk and compliance strategy across marketplace operations, safety, and regulatory requirements
Identify, assess, and mitigate key risks related to drivers, customers, merchants, and service delivery
Develop and maintain compliance policies, internal controls, and operational playbooks
Muvr is building the future of on-demand logistics and moving services. Their platform connects customers with trusted drivers and crews to deliver large items quickly and reliably.
Analyze and respond to regulatory complaints for accurate resolutions.
Conduct fraud investigations and process Regulation Z/E claims.
Monitor financial transactions to mitigate fraud risks.
EarnIn pioneers earned wage access, building products that deliver real-time financial flexibility for those living paycheck to paycheck. They are growing fast with world-class funding partners like A16Z and Matrix Partners, and they are excited to continue bringing world-class talent onboard.
Investigating complex and high-risk cases to ensure accurate and efficient resolution within service level agreements.
Creating and maintaining operational guidance and processes to accurately reflect Monzo's policies, standards, and procedures.
Partnering with product and risk teams to design change and ensure operational needs, goals, and principles are considered.
Monzo is on a mission to make money work for everyone, waving goodbye to complicated traditional banking. They offer personal and business bank accounts, joint accounts, and accounts for teens, with a focus on solving problems and changing lives through innovative financial solutions.