Respond to customer and prospect security questions.
Maintain knowledge repository and artifacts for customer due diligence.
Improve security content with a customer-first mindset.
Webflow is building the world’s leading AI-native Digital Experience Platform as a remote-first company built on trust, transparency, and creativity. From entrepreneurs to global enterprises, they empower teams to design, launch, and optimize for the web without barriers.
Own risk and compliance strategy across marketplace operations, safety, and regulatory requirements
Identify, assess, and mitigate key risks related to drivers, customers, merchants, and service delivery
Develop and maintain compliance policies, internal controls, and operational playbooks
Muvr is building the future of on-demand logistics and moving services. Their platform connects customers with trusted drivers and crews to deliver large items quickly and reliably.
Define and execute a fraud platform strategy that scales across products, partner channels, and global markets while protecting customer trust.
Be the accountable leader for fraud prevention, driving organizational alignment and creating momentum across teams.
Own the evolution of fraud decisioning systems to balance loss prevention with clear, humane customer experiences.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Our mission extends beyond borders and depends on customer trust as we scale, with a focus on platform-level Trust & Safety.
Own Fanvue’s trust and safety strategy, operating model, and roadmap.
Build and lead a high-performing, globally distributed Trust and Safety team.
Ensure compliance with relevant regulations, platform obligations, and industry best practices.
Fanvue is a fast-growing creator monetization platform that helps creators connect, engage, and earn from their audiences using AI. Following their Series A, they have surpassed $100M+ in annual recurring revenue with triple-digit year-on-year growth, supporting hundreds of thousands of creators and millions of fans worldwide.
Run the daily operating rhythm: priorities, handoffs, accountability, and follow-through in Slack
Ensure coverage is working across phones, texts, and email tickets throughout the day (with the team)
Handle escalations and customer happiness: resolve higher-stakes issues and protect trust
They are an established U.S.-based home services company with a fully remote operations team. They run a fast-moving, systems-driven environment with high accountability and high visibility.
Owning governance and oversight of U.S. consumer protection obligations.
Serving as the primary compliance lead for consumer-related regulatory complaints.
Establishing and maintaining a robust consumer complaint governance framework.
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages and are industry pioneers who develop premium crypto products.
Drive our strategy and approach for handling complaints and vulnerable customers.
Act as a source of knowledge on Ofcom regulations within the product team.
Own our complaints and vulnerable customer policies for telecoms, ensuring compliance and effectiveness.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. As well as personal and business bank accounts, they offer joint accounts, other accounts and credit cards, combined with financial education on social media.
Own the roadmap for platform scalability, leading the transition to cell-based architectures to support new global regions and data residency requirements.
Drive the strategy and execution of enterprise-grade features, including Role-Based Access Control (RBAC), Audit logs, and advanced authentication/identity integrations.
Own the development and planning process for Bugcrowd’s APIs, integrating feedback from internal stakeholders and customers to ensure a seamless developer experience.
Bugcrowd empowers organizations to take back control and stay ahead of threat actors. They unite the collective ingenuity and expertise of customers and a trusted alliance of elite hackers with their patented data and AI-powered Security Knowledge Platform™. Bugcrowd is based in San Francisco and New Hampshire, and is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others.
Deliver a high-quality experience that balances low client friction with strong security protocols
Analyze cases and alerts to identify potential threats while minimizing false positives
Communicate with clients primarily through email, addressing account access, security concerns, and general troubleshooting
Kraken is committed to accelerating the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. They are a fully remote company with Krakenites in 70+ countries who speak over 50 languages.
Serve as a key advisor to customers, using a blend of 1:1 and 1:many approaches to maximize impact and engagement.
Leverage email campaigns, calls, and a shared inbox to anticipate and address customer needs, ensuring they achieve their security and compliance goals.
Enable customers to become self-sufficient Vanta advocates by guiding them through challenges, value realization, and retention.
Vanta helps businesses earn and prove trust by continuously monitoring and verifying their security. They empower companies to practice better security with ease. Vanta has a kind and talented team, and they appear to value diversity and inclusion.
Lead SOC 2 and ISO programs through the full audit lifecycle.
Build integrations that continuously gather compliance evidence from AWS, GitHub, identity providers, and internal systems.
Evaluate and monitor third-party vendors for security and compliance risk.
Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners. The company is based in San Francisco, CA, and built as a remote-first company with a team that is inclusive, driven, humble and supportive.