Actioning the day-to-day alerts related to fraud prevention, investigations, and dispute processing.
Monitor and analyze information provided through different tools, reports and documentation to make strong decisions.
Assess risk levels and make approval recommendations for onboarding and payment processing limits.
Boulevard provides a client experience platform for appointment-based, self-care businesses. They empower their customers to give their clients more of the magical moments that matter most and believe in equal opportunity for all and value diverse backgrounds.
Receive inbound fraud related calls, investigate, evaluate and process accordingly.
Monitor systems to detect possible fraudulent behavior related to card or account usage.
Track and take action on cases within timeframes based on regulatory guidelines.
Fiserv is a global leader in Fintech and payments, moving money and information worldwide. They connect financial institutions, corporations, merchants, and consumers, processing millions of daily transactions with a focus on innovation and making a global impact.
Owning governance and oversight of U.S. consumer protection obligations.
Serving as the primary compliance lead for consumer-related regulatory complaints.
Establishing and maintaining a robust consumer complaint governance framework.
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages and are industry pioneers who develop premium crypto products.
Perform periodic reviews of business activities as mandated by the Sezzle Compliance Management System and Compliance Monitoring Program
Perform compliance control testing, transactional reviews, and monitoring activities in alignment with the established testing plan
Escalate significant compliance issues to management and provide actionable insights
Sezzle is financially empowering the next generation, revolutionizing the shopping experience beyond payments. They blend cutting-edge tech with seamless, interest-free installment plans, driving real impact on merchant sales. The team is innovative and dynamic.
Policy, process, rules creation and fraud prevention strategies.
Kraken is a mission-focused company rooted in crypto values and dedicated to accelerating the global adoption of crypto so that everyone can achieve financial freedom and inclusion. As a fully remote company, Krakenites are industry pioneers in 70+ countries developing premium crypto products.
Review account charges, investigate billing discrepancies, and resolve customer disputes accurately and efficiently.
Investigate customer billing disputes and formal complaints.
Handle escalated cases from customer support.
DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities that Leases/Rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers. As a ground floor member of an exciting new company all associates will be tasked with a variety of responsibilities.
Analyze fraud and risky user behavior to identify patterns, anomalies, and drivers of losses or customer friction.
Conduct fraud investigations and deep dives into alerts, trends, spikes, and known fraud MOs.
Support rule reviews, tuning, and policy changes by providing data and analysis.
Tilt offers mobile-first products and machine learning-powered credit models to recognize real potential beyond traditional credit scores. They are known as one of the next billion-dollar startups, changing how people access financial products and creating a new credit system.
Acting as first point of contact for all inbound compliance queries, routing matters as necessary to appropriate team members and tracking completion
Supporting and coordinating recurring compliance tasks that help mitigate regulatory risk to the company
Assisting with preparation and submission of routing regulatory filings such as state registrations and annual reports
Virta Health is dedicated to reversing metabolic disease in one billion people through personalized nutrition and virtual care. They have raised over $350 million and partner with health plans, employers, and government organizations.
Support regulatory and partner oversight to prepare and respond to information requests from regulators and partner banks.
Automate compliance processes by partnering with internal teams and leveraging AI tools for efficiency.
Support continuous monitoring using SQL, dashboards, and automation tools to detect potential compliance issues.
Tilt provides mobile-first financial products and machine learning-powered credit models. Valued as a next billion-dollar startup, it fosters a culture where every voice is valued and mutual respect is a priority.
Take the lead on complex regulatory projects that drive strategic decisions across key states.
Manage compliance research, solve challenging regulatory issues, and partner with leadership to ensure the company stays ahead of evolving laws.
Influence risk mitigation, process improvements, and state-level strategies, making a real impact on the business.
Liberty Mutual strives to craft a workplace where every employee is valued and supported. They achieve this by prioritizing a wide range of perspectives, comprehensive benefits, workplace flexibility, professional development, and employee resource groups.
Facilitate complaint investigations and ensure completeness of complaint files.
Evaluate complaints and perform preliminary investigations, following up with healthcare professionals.
Ensure complaint documentation complies with regulatory requirements and coordinate investigations with Quality and R&D.
Calyxo, Inc. is a medical device company that aims to improve kidney stone treatment. They are headquartered in Pleasanton, California, and are led by executives and investors with a proven track record.
Investigate networks of potentially fraudulent accounts using internal tools and data analysis
Make decisions on account suspensions based on evidence and established guidelines
Identify third-party platforms where our services are being resold without authorization, and draft and submit complaints / takedown requests
Runway is building AI to simulate the world through merging art and science. The company believes that world models are at the frontier of progress in artificial intelligence and consists of creative, open minded, caring and ambitious people who are determined to change the world.
Conduct client discovery calls with account executives.
Meet with clients to discuss fraud strategies to mitigate risk.
Create and deliver presentations aligned to proposed solution value.
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. They are building the future of identity verification in the United States, with offices across the United States and in India, and are backed by world-class investors.
Audits FEP claims, customer service inquiries, member and group enrollment activities in accordance with Plan Incentive Program (PIP) guidelines.
Supports IA and SIU with assistance as needed.
Utilizes the internal SharePoint Audit tool to communicate findings and follow up assuring corrective action is taken and documented.
Capital Blue Cross is committed to going the extra mile for their team and community. It's why their employees consistently vote them one of the “Best Places to Work in PA.”