Global Key Account Manager

Primary Responsibilities:

• Take ownership of managing global programs, ensuring contractual obligations are met and client expectations exceeded.
• Develop close relationships with Business Assurance managers and technical teams, preparing and maintaining client plans.
• Communicate contract requirements globally and provide necessary information for smooth service execution.

Sales and Growth:

• Develop and deliver a sales strategy to achieve defined organic growth targets within existing accounts.
• Report performance outcomes to senior management, including performance reporting and trend analysis.
• Identify new business opportunities and implement client development strategies across BA's service spectrum.

Operational Excellence:

• Work in cross-functional teams to deploy and monitor program elements in accordance with client KPIs.
• Coordinate investigation and resolution processes for any client concerns following escalation procedures.
• Identify and mitigate risks related to performance or expectations with a proactive approach.

Additional Duties:

• Manage customer expectations to ensure high satisfaction and conduct annual business reviews.
• Monitor customer, market, and competitor activity, providing feedback to leadership teams.
• Report sales activities on CRM pipeline timely and travel for in-person meetings when required.