Job Description
Provide guidance to users on different connection types and proactively troubleshoot more complex technical issues with clients related to our platform integrations. Take appropriate action and guide customers to resolve their issues, responding to requests for assistance via email, tickets, or chats. Deliver excellent customer service, ensuring high satisfaction, and maintain strong client relationships through phone, chat, email, and screen-sharing support. Report customer feedback and issues to relevant teams and follow up as needed.
About Lodgify
Lodgify is a fast-growing company leading the vacation rental industry with our innovative software, empowering property owners and managers to efficiently manage their rental businesses online.