Job Description
Ensure customer success by providing enterprise-level support to Cribl customers and partners. Develop a deep technical understanding of Cribl Stream and our other products. Provide extraordinary technical support to Enterprise customers across various channels such as Slack, email, online meetings, etc. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues. Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions. This position will require stand-by, on-call, or off-hours duties.
About Cribl
Cribl is a company that provides a data engine for IT and Security, trusted by many big names in demanding industries to solve their data needs.