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Overview:
- Service-focused role responding to inbound inquiries and providing expert guidance on personal lines insurance products.
- Work remotely while balancing multiple systems and communication channels to deliver seamless experiences.
Responsibilities:
- Engage with members via phone, email, and other channels to assist with quotes, policies, billing, and changes.
- Process insurance transactions and maintain compliance with industry regulations.
- Collaborate with carriers and internal teams to resolve issues and meet performance metrics.
Qualifications:
- High School diploma or GED required; some college preferred.
- At least 6 months of customer service experience and an active Property & Casualty or Personal Lines license.
- Strong communication, multitasking, and research skills with basic technical troubleshooting abilities.
Qualfon
Qualfon is a global provider of omnichannel customer experience and business support solutions, helping clients throughout the customer journey. The company fosters a supportive, purpose-driven team culture and provides opportunities for career growth.