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Responsibilities:
- Respond to agent inquiries via phone, chat, and email, processing policy and billing requests.
- Create insurance invoices, maintain documentation, and issue cancellation notices.
- Resolve discrepancies, cross-train with teams, and improve processes.
Qualifications:
- High school diploma required; associate degree preferred.
- 3+ years customer service experience and insurance knowledge preferred.
- Proficiency in Microsoft Office.
Benefits:
- $23.00 per hour, fully remote.
- Medical, dental, vision, life, and disability insurance.
- 401(k), tuition reimbursement, and PTO.
Jobgether
The hiring company is an insurance services organization that provides sales operations and policy support to insurance agents. The culture emphasizes collaboration, accuracy, and service excellence in a remote environment.