Franchise Implementation Consultant

Implementation & Deployment:

• Partner with Implementation team members and Project Managers to ensure a full understanding of customer database configurations
• Support franchise rollouts across entire organizations following successful pilot implementations
• Design, configure, and test solutions aligned to customer requirements throughout the rollout phase

Client Consulting & Training:

• Consult with franchisees to assess current infrastructure and future operational needs
• Facilitate customer-facing conversations to provide clear timelines, expectations, and technical guidance
• Conduct train-the-trainer and direct-to-store training sessions to drive immediate adoption

Cross-Functional Collaboration:

• Liaise with Implementation Managers, Project Managers, Support, and Technical Account Services for escalations and plan adjustments
• Collaborate with third-party providers and internal teams to design and deliver integrations
• Participate in product design, delivery, and training initiatives