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Senior Strategic Implementation Specialist US Operations – Project Management
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SaaS Implementation
Implementation and Launch:
- Lead enterprise implementations from sales handoff through launch, serving as the primary point of accountability and escalation.
- Manage scope, milestones, dependencies, risks, resources, launch readiness, and executive decisions.
- Build scalable implementation playbooks, tools, and processes while forecasting project demand and capacity needs.
Customer Success and Value Realization:
- Develop success plans, performance measures, adoption goals, and value milestones.
- Monitor customer health, identify risks and service opportunities, and coordinate practical mitigation and improvement plans.
- Advise customer leaders on performance, priorities, barriers, and opportunities for renewal or expansion.
Governance and Cross-Functional Leadership:
- Establish effective customer governance, including steering committees, Joint Advisory Committees, operational reviews, and quarterly business reviews.
- Provide clear reporting on progress, risks, decisions, adoption, and performance.
- Align internal teams around customer commitments, priorities, and accountable execution.
Ovatient
Ovatient is a virtual-first healthcare services company that delivers accessible virtual primary care, urgent care, and behavioral health in partnership with health systems. Founded by The MetroHealth System and MUSC Health, the company values ownership, respect, systems thinking, boldness, and connected care.