Senior Customer Success Manager

Qualifications and Experience:

• A minimum of 7 years of experience in account management, implementation, or sales within the software/SaaS industry.
• Proven ability to explain technical solutions, support large enterprise deployments, and build compelling business cases.
• A bachelor's degree is required, along with a willingness to travel 10-25% of the time for client engagements.

Key Responsibilities:

• Focus on process improvement and problem-solving to find smarter ways for customers to achieve their goals.
• Develop and nurture strong internal and external relationships, including with senior-level executives across client organizations.
• Maintain a diplomatic and poised demeanor under pressure while driving customer success and satisfaction.

Work Environment and Logistics:

• This role is categorized under a flexible or remote work persona for the EMEA (Europe, Middle East, and Africa) region.
• The position may require confirmation of your primary residence's proximity to a ServiceNow office.
• ServiceNow is an equal opportunity employer committed to accessibility and inclusion throughout the application process.