Job Description
As an IT Helpdesk Technical Specialist, you will be at the frontline of technical support, ensuring smooth operations for our customers. You’ll work closely with customer IT teams, internal stakeholders, and fellow analysts to diagnose issues, implement solutions, and optimize processes. More than just troubleshooting, this role is about enhancing IT support through automation, problem-solving, and proactive improvements. Working as part of the Night Shift team, (fully remote) you will deliver hands-on technical support for end-users, ensuring prompt and effective issue resolution. Diagnose and troubleshoot IT problems across operating systems, applications, and networks. Collaborate with Engineering to develop IT automation workflows that reduce manual interventions. Maintain accurate records in ticketing systems like Jira and ServiceNow. Work cross-functionally with IT teams and stakeholders to improve processes and enhance user experience. Night shift team will work 5 days per week and will include weekends as part of a monthly rotation .
About Fixify
At Fixify, we believe IT support should be seamless, efficient, and empowering.