Customer Support Specialist

Yubico is seeking a full-time Customer Support Specialist to join the security revolution and help make the internet safer with modern authentication. In this fully remote role, you’ll collaborate with colleagues worldwide to ensure customers can use their YubiKeys confidently across hundreds of services. Every interaction is an opportunity to protect digital identities, make online security effortless, and turn customers into enthusiastic promoters of Yubico. Becoming a Yubico product expert is central to this role. You will serve as a user advocate and act as a consultant on our product line, including hardware devices, software applications, and partner services. Serve as a trusted concierge for customers by triaging and resolving tickets across all stages of the customer journey. Provide thoughtful, timely, and empathetic support through Salesforce Service Cloud ticketing system, with a focus on creating customer promoters through every interaction. Collaborate across the organization to improve the end-to-end customer journey, from presale to post-sale. Advocate for the voice of the customer, ensuring feedback informs products, services, and processes. Create and maintain self-service resources, including internal knowledge base articles and support documentation.