Job Description
As a member of the AIRS team, you will be responsible for the successful adoption of purchased AIRS offerings and driving the increased up-sell of additional services/products. We are looking for experienced customer success professionals (ideally with AI cybersecurity domain expertise) who want to make an impact in a fast-paced, high-growth environment.
Your impact involves ensuring customers are maximizing their return on investment by owning the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers. You'll provide high touch and white glove customer service, drive adoption by understanding customer requirements and timelines, and proactively identify up-sell and renewal opportunities to grow revenue.
You'll develop trusted advisor relationships with customer stakeholders, serve as a customer advocate, and partner closely with sales and consulting teams to develop account strategies. Manage performance metrics like CSAT, Renewal rate, and Customer Engagement, and nurture CISO relationships to influence strategic spend.
About Palo Alto Networks
Palo Alto Networks is a cybersecurity partner committed to protecting our digital way of life by challenging the status quo and innovating for a safer, more secure world.