Member Engagement Representative

As a Member Engagement Representative at Solera, you'll play a critical role in supporting participants on their journey toward healthier lives. You’ll provide exceptional customer service by addressing inquiries, resolving issues, and guiding participants through our systems for a seamless experience. Your day-to-day will involve managing both inbound and outbound communications, resolving complex questions, and verifying insurance eligibility and benefits. You will respond to inquiries and resolve concerns via phone, email, and chat, ensuring a high level of service. You'll assist participants with qualifying for and selecting the right health programs, address inquiries, handle disputes, and manage escalations effectively. Reporting trends and issues to internal teams is also required.