M&A Integration, Director

CEG Integration Strategy & Leadership:

• Define and own the M&A integration strategy for the Customer Excellence Group, enabling scale across diverse deals.
• Serve as the senior decision-maker for integration scope, priorities, and resource allocation within CEG.
• Lead post-integration retrospectives to iterate on the playbook and improve outcomes.

Company IMO Representation:

• Act as CEG's primary voice in the company Integration Management Office, surfacing risks and dependencies.
• Translate cross-functional decisions into clear direction for CEG workstream owners.
• Escalate material risks or resourcing gaps through appropriate leadership channels.

External Consultant Leadership:

• Serve as the accountability anchor for a ~10-person external consultant team engaged across integrations.
• Define engagement scope, quality standards, and delivery expectations in partnership with the Senior Manager.
• Ensure continuity of institutional knowledge as consultant engagements evolve.

Cross-Functional Integration Execution:

• Partner with CEG LT and functional leads to drive people-centered integrations of acquired organizations.
• Coordinate with Finance, Sales Operations, and HR on P&L, territory mapping, and org structure.
• Own executive communication strategy, delivering crisp updates to leadership and employees.