Director of Carrier Capacity, Arrive Fresh

Role Overview:

• Direct the overall operations, strategy, and execution of the Arrive Fresh carrier capacity department.
• Inspire, mentor, and coach Carrier Capacity Managers and Carrier Account Representatives.
• Cultivate a high-performing, collaborative team culture focused on professional development and talent retention.

Key Responsibilities:

• Develop and implement robust Carrier Compliance and Claims Management programs for perishable freight.
• Ensure strict operational compliance with food safety regulations including FSMA, STF, and PACA.
• Collaborate with Business Development and Client Success leadership to align departmental goals.

Qualifications:

• 15+ years of relevant brokerage experience in third-party logistics or freight brokerage operations.
• 10+ years of dedicated experience in produce and floral logistics with deep cold-chain knowledge.
• 6+ years of logistics leadership experience managing carrier capacity or carrier sales teams.