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About the Role:
- Executing customer lifecycle CRM journeys across multiple touch points
- Working closely with team members to collaborate and help deliver a range of campaigns across multiple channels
- Monitoring campaign performance and ensuring campaigns are executed safely
What You'll Do:
- Collaborating with other CRM Managers in developing effective segmentation strategies to target relevant audiences for each campaign
- Delivering campaigns with a test and learn data driven approach
- Owning existing processes and ‘always-on’ campaigns within the team, and keeping these documented and up to date
What We're Looking For:
- Hands on experience in CRM, with a proven track record of designing and implementing successful campaigns and automated journeys
- Experience using a CRM platform for delivery (Braze, ideally)
- Strong analytical skills with the ability to interpret data, generate hypotheses, and inform strategic decisions, Looker experience is an advantage
Monzo
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated and confusing ways of traditional banking. They offer personal and business bank accounts, joint accounts, savings, investments and pensions and have a history of creating magical moments for their customers.